Port-P have formed a partnership with specialist support firm Comms-Care to provide leading network support in end to end IT services across mainland UK. Our technology portfolio includes routing and switching, servers and desktops, wireless, voice and unified communications and security.
Our support services are split into two predominant areas – “IT Support Services” and “Advanced Technology Services”. All of our support services have evolved over a period of time and continue to meet and exceed our customers’ expectations. We like to think that our flexible, can do attitude is one of the main reasons our customers choose us as their preferred support partner.
IT Support Services include:
Maintenance - Port-P can provide multi-vender hardware support across server, communications and server and desktop technologies.
Installation – Our support engineers are trained and certified by market leading hardware vendors. Our engineers provide a full network installation service, diagnosing and implementing software and hardware issues across the UK.
Service Desk – A service-desk providing 24/7, single point of contact for all our customers. You can be safe in the knowledge that your case will be dealt with promptly and efficiently from one our technical support specialists.
Monitoring Services – We can deliver a remote network monitoring system which allows our team of technical experts to monitor our customer’s networks remotely 24/7 in a safe and secure environment. We have the ability to monitor a wide range of networks remotely in a safe and secure environment 24/7 before any issues significantly affect your business.
Pre sales support – Support is offered over a large range of deliverables from our Senior Engineering Consultancy
IT Disposal – IT disposal services help to guarantee that all of your sensitive or secure items such as hard drives are disposed of in a secure manner in accordance with the governments WEEE directive.
Advanced Technology Services include:
Voice and unified communications – We have experience that reaches across many vendors, products and technologies which help to ensure that businesses receive expert advice that has their best interests in mind both commercially and technologically.
Security – We can help assist you with network security. These may include firewalls, VPN access, router & switch security and endpoint security all of which require the same high level of technical expertise and industry knowledge.
Wireless – We pride ourselves on our wireless LAN security testing and wireless LAN health checks which provide partners with elements such as penetration testing and performance analysis. These areas coupled with the wireless LAN installation and commissioning services ensure that no stone is left unturned when building up a wireless network.
Server and Desktop
– we can provide you with support and maintenance for legacy, current
and emerging products which all form a part of Port-P’s support base
Routing and Switching – Port-P will
assist you with making sure that your routing and switching networks are
optimised to support your objectives, you will benefit from our
technical knowledge and leading operational practices.
All of the support services listed above are delivered through a single point of contact, using a comprehensive range of skills and resources within a dedicated 24/7 technical assistance centre.
Our Services include:
Mainland UK coverage, A single point of contact for all related incidents, Defined service level agreement for guaranteed responses and fixes, Access to 48 spares locations, Large network of skilled and accredited field based engineers backed up by specialist consultants, Calling logging and service desk 24/7 facility, Service delivery management, Onsite and remote trouble shooting services.
Port-P and Comms-care have invested heavily in training and accreditations for their support network teams and have the ability to support the following vendors: Cisco, Nortel, 3Com, Allied Telesyn, Cabletron/Enterasys, Watchguard, Extreme, Nokia, Dell, HP, IBM, Axis, Baystack, Draytek, Gandelf, Check Point, Zyxel, Planet, Perle, Newbridge, Netgear, Lucent, Juniper, Chase.