For businesses looking to streamline their technology infrastructure then integrating voice, data, video and mobile communications across a single network is a logical step. By taking a single network approach, your employees can have the added benefit of 24/7 accessibility wherever their location or preferred technology device. This helps to ensure that companies can adjust to customer demands quickly and efficiently.

The Reality

The idea of a unified network on paper sounds like a communications “nirvana” but in reality it is a very different prospect. Ideally you want a seamless integration of communications equipment with a single vendor providing your voice, data and security solutions at once. However within many organisations, the voice and data infrastructure has evolved over a period of time and is built from a wide range of vendors at differing times this is where organisations need to ensure that they have the necessary technical skills in place before they start to implement a converged network solution.

Bring in the experts

It is useful to utilise the skills of a vendor unified communications (UC) specialist such as Port-P to address some of these key issues when implementing a voice and unified communications network. Port-P has experience that reaches across many vendors, technologies and products which helps to ensure that businesses receive independent advice with their best interest in mind both commercially and technologically.

When investing in new technologies it can often mean increased costs especially in the short term. However with many UC project focus should be put on the mid to long term benefits which are very appealing due to it reducing the operational costs of the company as it looks to improve business processes. By integrating an IP network you are also putting tracking measures in place to help assist how you interface with all your customers, prospects and partners.
IP based voice and UC has definitely arrived and is successfully being rolled out on a global scale due to the critical elements being addressed which include industry standards, core infrastructure, security and technology advances. The impact of this on the world that demands 24/7/365 communications means that single IP based networks fusing a multitude of technologies together will be here to stay for the long term.

It is important that UC providers have the necessary back office to support any future developments within the business that leads to change to the network infrastructure. This is where voice and UC really does make a difference, additions and changes can be implemented with minimum impact on a business.

Voice and UC Services include: Network audits and health checks, Consultancy services, Implementation services and Training services.

Product and Technology offerings include: IP Telephony, Contact Centre, Unified communications Applications, IP telephony end points, Communications infrastructure, IP phone services and Complementary technologies.